Free shipping applies to all EU orders that amount to €100 or more.

Most orders arrive between 2-6 business days. As with domestic shipments, we do not ship on Sundays or Holidays. Once the package is shipped and tracking information is emailed to you, you will be able to track your package up until it reaches customs.

Reeva is not responsible for any package once it is delivered at the address provided to us.

International orders are shipped with duties and taxes due upon delivery via our Standard Service.

Once your order confirmation has been received, it will take approximately 1-2 business days for your order to be processed and shipped out. Once the order has been shipped you will receive an email with tracking information. The tracking information can take 24-48 hours to update and accurately reflect the whereabouts of your package. 

If you have further issues or questions about tracking, please contact the carrier service via the link provided in your tracking email or contact our support team to help out.

Once your order is placed and confirmed it can take 1-2 business days for your order to be processed and shipped. Once your order has been shipped, you will receive an email with detailed tracking information. Most orders arrive within 2-6 business days after they're shipped.

We do not process or ship orders on holidays. Orders placed with any shipping method on a Sunday will be processed the next business day. This also applies to Holidays that fall on a Friday or Monday.

We recommend using a physical address when placing an order. While we will do everything possible to ensure your order is delivered on time, Reeva cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, or other carrier-related issues.

We offer order shipping to customers in every country part of the European Union.

If you can’t change your delivery address and no one else can accept the delivery at the delivery address, it may be left at a carrier’s facility. Please review the designated carrier’s policy for such circumstances (available from your tracking information link). 

If your order is unable to be delivered and is returned back to us, we will attempt to contact you to correct the shipping address. If we are unable to get in touch with you, we will issue you a refund for the product price of your order. 

Please be aware that a warranty could be voided for any item in our store which has been damaged (negligence, normal or improper use), altered, poorly maintained, stored, or handled by the user. All specific issues regarding a Reeva product that don't meet customer satisfaction will be reviewed on a case-by-case basis.

Warranty does not cover any product that is damaged or delivered defective, due to:

• A result of an accident, misuse, or abuse
• Modification of the product
• By normal wear and tear
• Assembly using incorrect tools

NOTE: Normal wear and tear (small abrasions or minor color fade) are the inevitable signs of age that products show with years of use. This is not covered under warranty. Returns are not accepted for similar situations or reasons.

Yes, if you're located in the EU, you can request an exchange via our support form. We offer a 30-day exchange time frame for products of equal or lesser value.

A 15% restock fee applies to all items returned without their original packaging. We will cover the shipping charges to send the newly exchanged item back to you.

NOTE: Some items can sometimes go out of stock quickly. In rare circumstances, we may not be able to make a requested exchange for the item. If this is the case, we will refund your form of payment for the purchase amount.

If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within 30 days of receipt. We will refund the price paid for the items, minus shipping charges. 

• Visit the support form to start the process.
• Provide your order number and your zip code.
• Tell us what item(s) you'd like to return or exchange. 
• Choose the reason for the return/exchange.
• Lastly, hit the submit button to send and complete your return.

Note: A 15% restock fee applies to all items that are returned without their original packaging. Items from different orders cannot be returned within the same package, as combining orders/returns will slow down the refund process. 

We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as: 

• Incorrect size (either too big or too small)
• General dissatisfaction or complaint (don’t like it/thought it was something else)

Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise. 

When we decline returns:

• Products cannot be covered in hair, debris or dirt (items will not be accepted).
• Products must be unworn and unwashed with all tags still attached.
• Items that are discontinued or no longer available are non-returnable or refundable.
• Items that were purchased on clearance are non-returnable or refundable.
• Items that have been reserved (on preorder) or require heavy item shipping are non-returnable or refundable.

We inspect all returns by hand. If your return meets any of the reasons above, we have no choice but to reject the return. The item will be shipped back to you and you will be notified of the decision.

• We offer refunds/credits back to the original payment method or as store credit.
• For purchases made by part-card, or part-gift card, the refund will be applied to the gift card first.
• Please note, that we refund the total amount of your items, minus shipping charges.

Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise. We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as: 

1. Incorrect size (I have a sizing issue, either too big or too small)
2. General dissatisfaction or complaint (I don’t like it/thought it was something else)

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Items that have defects like missing stitching or incorrect length are eligible for replacement under our Reeva guarantee. Reeva guarantee does not cover normal wear and tear or damage caused by improper use or accidents. 

Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for returns processing after your package is received at our location. We will also notify you of the approval or rejection of your refund. 

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 3-5 business days. Please note, we refund the total amount of your items, minus shipping charges.

In the rare circumstance that this happens, we apologize and are happy to fix the mistake. We do quality checks and inventory reviews to avoid these situations. We will work to resolve any issues for you as soon as possible.

Please send us the following info:

• Your Order Number
• Item Name
• Photos that show:

Hold off on sending your faulty item back to us until you've been in touch. If you have any questions, send a message to our customer support team.

No, unfortunately, orders placed separately cannot be returned as one. Combining orders will slow down the refund process. If you are returning items, you will be responsible for paying all shipping costs related to the exchange of your product. Shipping costs are non-refundable.

Have questions about your order or any of our gear? Our Customer Service team is available Monday-Friday, 8:30H - 20:30H (Amsterdam Timezone).

• Search our help center for quick answers to our most commonly asked questions

Submit a contact form.
We typically reply within 24-hours (Monday to Friday). Requests submitted on weekends and holidays will not be answered until the following business day. Click here to submit a contact form for our team.

Yes. We have partnered with Klarna to offer payment breakdowns for your purchases. Through Klarna, you are able to split your purchase into 4 interest-free payments without interest or fees.  All payment arrangements, disputes, and questions are managed by Klarna. If you need support or have questions about your Klarna account or purchase, please reference this support page for more.

Klarna is a buy now, pay later option that easily splits any purchase into 4 interest-free payments. With Klarna, there are no fees when you pay on time.

How does it work? 

1. Add gear to your cart
2. At checkout, select the Klarna payment option
3. Confirm the details of your payment plan
4. Finish checking out
5. Receive order confirmation page
6. Handle future payments via Klarna

Have other questions? 

Check out this support page from Klarna that has answers to frequently asked questions and more.

We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps:

• Chat or email our support team right away
• Put CHANGE/CANCEL ORDER in the subject line
• Include your order number and request

We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.

• Discount codes cannot be applied toward special items such as product bundles/kits, e-gift cards, limited-edition items or any other items specified on product pages.
• Only one discount code may be used during checkout.
• Discount codes may not be able to be used in addition to current promotions.