International Shipping & Delivery
Get answers to frequently asked questions.
We offer order shipping to customers in every country part of the European Union.
Most International orders arrive between 3-7 business days. Due to customs clearance (which differs in each country of import), some orders may take up to 4 weeks. Once the package is shipped and tracking information is emailed to you, you will be able to track your package up until it reaches customs.
Upon delivery, if there is no one present to sign for your package, it will still be left at your delivery address. Reeva is not responsible for any package once it is delivered at the address provided to us. International orders are shipped with duties and taxes due upon delivery via our Standard Service.
Once your order confirmation has been received, it will take approximately 1-2 business days for your order to be processed and shipped out. Once the order has been shipped you will receive an email with tracking information. The tracking information can take 24-48 hours to update and accurately reflect the whereabouts of your package.
If you have further issues or questions about tracking, please contact the carrier service via the link provided in your tracking email or contact our support team to help out.
If you can’t change your delivery address and no one else can accept the delivery at the delivery address, it may be left at a carrier’s facility. Please review the designated carrier’s policy for such circumstances (available from your tracking information link).
If your order is unable to be delivered and is returned back to us, we will attempt to contact you to correct the shipping address. If we are unable to get in touch with you, we will issue you a refund for the product price of your order.